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Top Tier Gear
204 N Constitution Ave
New Freedom, Pennsylvania
USA

e: info@toptiergear.com

Who you’ll work with

It’s always nice to put a face to a name. This is the team of superheros that will answer your questions and make sure your orders are delivered safe and on time!

Todd Dorsey
Sales

Steve James
Operations

Future Name
Customer Support

We’re always here for you

When will I be charged?

For Team Stores – If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

For Bulk and Custom Orders – 50% deposit is required at the time of design acceptance, with the remaining due at delivery, unless other arrangements have been agreed upon.

My payment has been declined

Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.

What currencies can I use?

You can pay using various currencies. If you choose a currency from the list in the top left corner of the page, all our prices will be displayed in that currency.

I received an incorrect item

We apologize!  We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item’s name and number.

Can I amend my order?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.

I'm having technical issues

If you’re having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc.  If this does not solve the problem, please feel free to email us at customerservice@toptiergear.com